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⚡ 30-Min Demold Time | Zero VOC Eco Formula

🔥 Launch Special: Premium Snow White Now Restocked

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Secure Payments

Secure Payments Policy

This policy outlines the financial security frameworks, authorized payment processing methods, and anti-fraud protocols governing all transactions on the Lucent Pour e-commerce platform. By initiating a purchase, you agree to these financial terms.

1. Authorized Payment Gateway & Compliance

  • Primary Processor: All digital payments, from retail checkout to commercial bulk invoicing, are processed exclusively through Razorpay, India’s leading secure payment gateway.
  • PCI-DSS Compliance: The Razorpay gateway operates under the highest level of Payment Card Industry Data Security Standard (PCI-DSS) compliance.
  • Zero Data Storage: TLH Services Private Limited does not process, intercept, or store your credit card numbers, CVV codes, or UPI PINs on our internal servers. All financial credentials are cryptographically secured by Razorpay.

2. Supported Payment Methods

  • Digital Transactions: We accept all major Credit and Debit Cards (Visa, MasterCard, RuPay), UPI, and major digital wallets supported by the Razorpay network.
  • Commercial & B2B Payments: For bulk industrial freight orders (25kg and 50kg), we support direct Net Banking and corporate NEFT/RTGS transfers through the gateway.
  • Cash on Delivery (COD): Due to the heavy-freight nature and chemical sensitivity of our inventory, Cash on Delivery is not supported. All orders require 100% upfront digital payment before dispatch.

3. Corporate Billing Identity

  • Bank Statement Identification: Lucent Pour is a brand fully owned and operated by TLH Services Private Limited. Transactions processed through our checkout will appear on your credit card or bank statement under our registered corporate entity name: TLH Services Private Limited or Razorpay*TLHServices.

4. Fraud Prevention & Chargeback Abuse

  • Fraud Screening: Razorpay employs automated, AI-driven fraud detection. Transactions flagged for severe risk (e.g., mismatched billing addresses, proxy IP networks) will be instantly voided.
  • Zero Tolerance on Chargeback Abuse: Filing a fraudulent chargeback with your bank after receiving intact material is considered corporate theft. Any unauthorized payment disputes will result in an immediate lifetime ban from the Lucent Pour platform.
  • Legal Action: TLH Services Private Limited actively disputes fraudulent chargebacks by submitting IP logs, digital invoices, delivery manifests, and unboxing videos to the financial institution. We reserve the right to pursue civil debt recovery in Gurugram, Haryana for any financial damages caused by chargeback fraud.

5. Failed Transactions & Auto-Refunds

  • Network Drops: If a payment is deducted from your bank account but the order fails to generate on our platform due to a temporary network drop, the Razorpay system will automatically trigger a reversal.
  • Refund Timeline: Automatically reversed funds for failed transactions typically reflect back in the original payment source within 5 to 7 business days, strictly dictated by the processing bank’s timeline. We do not have the authority to expedite bank-side reversals.