Privacy Policy

This Privacy Policy legally dictates how user data, commercial information, and browsing metrics are collected, secured, and utilized by the Lucent Pour e-commerce platform. By accessing our website or engaging in commercial transactions, you explicitly consent to these data practices.

1. Corporate Authority & Data Controller

• Operating Entity: All data collected through the Lucent Pour platform is controlled and managed exclusively by TLH Services Private Limited.
• Purpose of Collection: We collect personal and commercial data strictly to fulfill supply chain operations, process secure payments, facilitate freight logistics, and comply with the corporate taxation laws of India.

2. Information We Collect

• Transactional Data: When you place a retail or commercial bulk order, we collect your name, company name (if applicable), GSTIN, billing address, shipping address, email, and phone number.
• Evidentiary Data: Any unboxing videos or photographs submitted for damage or shortage claims are stored securely and used exclusively to investigate logistics failures or fraudulent chargebacks.
• Automated Metrics: We collect non-identifiable technical data—such as IP addresses, browser types, and navigation paths—to optimize our B2B sales funnels and ensure platform stability.

3. Third-Party Logistics & Payment Processing

• Strict Data Sharing: We do not sell, rent, or trade your personal or corporate data to third-party marketing agencies.
• Operational Necessity: Your shipping details and contact numbers are shared exclusively with our contracted logistics partners and heavy-freight carriers to ensure successful delivery of your materials.
• Secure Gateways: All financial transactions are processed off-site via encrypted, PCI-DSS compliant payment gateways. TLH Services Private Limited does not store or process your direct credit card numbers or banking passwords on our internal servers.

4. Cookies & Tracking Technologies

• Platform Functionality: We utilize operational cookies to maintain your shopping cart, authenticate your corporate login session, and prevent fraudulent checkout attempts.
• Commercial Analytics: We deploy tracking technologies (such as Google Analytics and targeted ad pixels) to evaluate commercial traffic, measure B2B campaign performance, and retarget corporate buyers who abandon industrial freight carts. You may disable non-essential cookies via your browser settings.

5. Data Retention & Corporate Security

• Retention Timelines: We retain order histories, invoices, and commercial communication records for the duration legally required by Indian tax and corporate compliance regulations.
• Security Protocols: Our platform employs SSL encryption and server-side firewalls to protect your operational data. However, no digital transmission is entirely impenetrable, and the buyer assumes inherent risks when transmitting data over the internet.

6. Legal Compliance & Jurisdiction

• Statutory Disclosures: We reserve the right to surrender corporate or personal data to law enforcement, tax authorities, or legal counsel if required by a valid subpoena, or to protect TLH Services Private Limited from fraudulent claims.
• Governing Law: This Privacy Policy is strictly governed by the Information Technology Act of India. Any data-related disputes or corporate litigation shall be subject to the exclusive jurisdiction of the competent courts in Gurugram, Haryana.